Improve chat capabilities: Users want enhancements and reliability with chat functionality.
“Your chat feature didn’t work.”
“Why do you have a chat support service that doesn’t populate? It would be helpful if it worked so I wouldn’t have to call in for simple fixes.”
Getting into app: Users want issues logging into the app resolved.
“Constantly being logged out and told the app needs to be updated.”
“The app always crashes with a ”something went wrong” message.“
Technical glitches: Users want to be reassured their payment is successful and data is secure.
“App crashes after I submit payment every time. Leaves me uneasy if payment went through and question if app is secure.”
Payment education: Users want to be more informed about loan payment nuances.
“More info on how to pay the principal. I keep paying extra but it’s only going toward the next payment.”
“The app is a little confusing of knowing where to click to see how payment was applied to principal and interest.”
Show payoff amount: Users would like more transparency when it comes to paying off their loan(s).
“Display the actual, true full-payoff amount.”
“It would be nice that when someone is paying off a student loan that there could be an option to just pay it off.”
1. 2D or 3D graphics
2. Unique illustrations
3. Rounded organic shapes
4. Animated buttons and charts
5. Futuristic colors
6. Data visualization
7. Card and block views
8. Light shadows and smooth edges
9. Minimalistic icons
10. Serif fonts